Tuesday 12 December 2023

Excessive Thirst in Myalgic Encephalomyelitis







Excessive Thirst in ME



~ a feature that is mostly overlooked and seldom gets the attention it needs. 

Please see Blog Post about thirst by Irish ME patient Patrick Usher, a long but very well-written blog post which recently appeared in Health Rising.org; you might want to take it in smaller chunks or read about the Gist of the post further below. 


The blog post includes a talk about thirst in ME by Video  which ME patient Patrick Usher gave to the Irish ME Trust (IMET) .
For anyone who cannot read the long blog post please see the gist of the piece below, written by healthrising 








The Gist of Patrick Usher's Blog Post about Excessive Thirst in M.E.

         by Health Rising 


Many ME patients suffer from polydipsia – a condition that involves unquenchable thirst, dilute urine, a worsening of thirst during post-exertional malaise (PEM) and, at least in some patients, the development of hyponatraemia (low blood sodium).


Patrick Ussher, an Irish ME patient, used to suffer from this symptom at its most extreme – to the point that he developed life-threatening hyponatraemia and was hospitalised.

In the hospital, he was diagnosed with a mental health condition, ‘psychogenic polydipsia’, in which it is assumed that patients drink enormous quantities of water in the absence of physiological needs and because they are mentally ill.


After his hospital stay, Patrick managed to resolve his extreme thirst through his own research and later wrote a (free) book about what might be causing thirst in ME (details to follow).


In Patrick’s hypothesis, excessive thirst in ME  is mainly caused by the low blood volume that is characteristic of the illness. Research has consistently found that ME  patients do not have enough blood, with some patients short by a litre or more. The most significant reason for this reduction in blood volume appears to be the suppression of the renin-angiotensin-aldosterone axis, a hormonal system which controls salt levels in the body.


The brain actually has two distinct thirst centres: osmotic (triggered when the body’s water content is too low) and hypovolemic (triggered when the plasma blood volume drops by 10%). It is this little-known second thirst centre that is likely being triggered continuously in ME patients.


Crucially, the hypovolemic thirst centre is not ‘looking’ for water in order to be ‘quenched’. Blood is salty stuff and, in order to boost blood volume, the ingested fluids need to be appropriately salty.


Patrick believes that most ME patients fall into the understandable trap of just drinking pure water in response to their thirst (for who doesn’t drink water when they are thirsty?). 


When this water is excreted by the kidneys, though, the blood volume will remain low and, as a result, the thirst will continue – and even grow – as sodium levels and blood volume continue to drop.


When Patrick switched from drinking pure water to drinking ORS (oral rehydration solutions), he experienced a profound decrease in his thirst along with a significant improvement in his quality of life. 


In previous research, ORS has been shown to increase blood volume as effectively as a saline IV in POTS patients.


Later on, Patrick researched ‘psychogenic polydipsia’ in detail. He found that it is a condition which has received little research and which is generally regarded as a ‘medical mystery’. 


In fact, several leading academics have suggested that the supposed ‘psychogenic’ basis might be a mistake and that the real mechanisms simply haven’t been identified yet.


When Patrick researched the earliest papers into the condition from the 1940s and 50s, he came across several intriguing patient case studies. 


Those patients had symptoms reminiscent of ME such as ‘aching everywhere’ and profound ‘weakness of the legs’. Among other reasons, this led Patrick to believe that, at least in many patients, what has always been termed ‘psychogenic polydipsia’ may have been a misreading of the biomedical thirst experienced in ME patients.


Patrick’s book challenges the psychogenic basis of ‘psychogenic polydipsia’ (also known as ‘primary polydipsia’) and instead maps out a model of ‘hypovolemic thirst’ which can explain the symptoms in organic terms. 


The book is called ‘The Myth of Primary Polydipsia: Why Hypovolemic Dehydration Can Explain the Real Physiological Basis of So-Called Psychogenic Water Drinking’. It is available on Amazon and from themythofprimarypolydipsia.com as a PDF download.

At its most extreme, this symptom can lead to hyponatraemia-induced coma and death. 


Despite this, the current diagnosis of ‘psychogenic water drinking’ offers only stigmatisation and no practical help. If ‘hypovolemic dehydration’ could re-explain these symptoms in organic terms, it would not only lead to much-needed medical help but also to greater awareness about the biomedical nature of ME among future medical students.

Patrick is looking for doctors/medical researchers who may wish to work on a hypothesis paper or other similar collaborations.


~ the gist of Patrick Usher’s blog post about thirst by healthrising dot org














Disclaimer: The information in this post is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the post or the information, products, services, etc contained in the post for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The suitability of any solution is totally dependent on the individual. It is strongly recommended to seek professional advice and assistance in some instances. 


Tuesday 7 November 2023

Submission re Green Paper on Disability Reform by ME Advocates Ireland (MEAI)





New Submission Deadline - 31st July 2024







Green Paper on Disability Reform


The Minister for Social Protection in Ireland announced proposed radical welfare ouverhaul with the publication of the Government's Green Paper in September 2023. The Disability Green Paper is available to download and view under the heading 'Documents' on the Government page via this link.



Summary of Green Paper Proposals 

(see link to Easy Read further below)


There are three proposals included in this Green Paper:

1.The introduction of a new single scheme, the Personal Support Payment. This section introduces the key principles of the scheme which has three tiers. It sets out how the three tiers and the different payment rates of this new system would work.

People who are placed in tier 3 (moderate to high capacity to work) will be provided with more employment supports than people in the other two tiers. They will be required to take up training and employment offers that correspond to their capacity to work.
Payment durations will be established and linked to the anticipated duration of the person’s disability in tiers 2 and 3.

2. For people who work, a new Working Age Payment model will replace the current fragmented system of employment supports. Currently, people on a disability payment can either avail of an earnings disregard (Disability Allowance and Blind Pension), or can transfer to Partial Capacity Benefit (if they are in receipt of Invalidity Pension). This results in major differences between how mucha person can work and earn.

3. To raise the age of entry of Disability Allowance to 18 years of age and extend the payment of Domiciliary Care Allowance to 18 at the same time.

The existing Disability Allowance, Invalidity Pension and Blind Pension payments will be replaced with a new contributory and non-contributory Personal Support Payment. As with the State Pension, people will qualify for payment either based on contributory social insurance basis (funded by the social insurance fund) or on a non-contributory, means tested basis (funded by the Exchequer) Tiered approach of the Personal Support Payment Rather than assessing a person’s capacity to work on a two-option basis –that is, that a person is either fully capable or fully incapable of work –a tiered approach will be taken. 
This will reflect the levels of disability and capacity so that a person who qualifies for a Personal Support Payment will be assigned to one of three broad categories based on their capacity to take up work and the level of support they need.

The level assigned could be one of the following:
Level 1: High support –Very low capacity to work The person has a high level of incapacity and low capacity to work. This means they are very unlikely to be able to take up any kind of paid employment for as long as their condition persists and for at least 2 years.

Level 2: Medium support –Low to moderate capacity to work The person is assessed as having a disability that is expected to limit their capacity to work for at least 24 months. However, they may be capable of undertaking some types of work and durations of work –for example, part-time as opposed to full-time –but are not likely to be able to fully support themselves through paid employment alone for as long as their condition persists.

Level 3: Low support –Moderate to high capacity to work The person is assessed as having a disability that is expected to persist for at least 24 months. This means that they cannot do certain types of work activity (including the type of work they were doing before acquiring their disability). However, they may still be capable of taking up other forms of employment and to do many types of work activity. This makes it a realistic option for them to progress towards sustaining themselves through paid employment alone.


The Personal Support Payment rate will then be set at three levels based on this categorisation:

• Level 1: The payment rate will be aligned with the State Pension (Contributory) rate of payment. (This rate is currently € 265.30a week.)

• Level 2: The payment rate will be set at a level between the level 3 and level1 rate.(€242.65 a week)

• Level 3: The payment rate will be aligned with the current standard payment rate for Disability Allowance. (This rate is currently €220 a week.)





Green Paper Proposals Easy Read







 

"Compassion for those who are suffering has been replaced by a punitive, mean-spirited, and often callous approach apparently designed to instil discipline where it is least useful, to impose a rigid order on the lives of those least capable of coping with today’s world, and elevating the goal of enforcing blind compliance over a genuine concern to improve the well-being of those at the lowest levels of society.”








ME Advocates Ireland (MEAI) Green Paper Submission


ME Advocates Ireland (MEAI) is concerned about the adequate provision of state services, resources and welfare entitlements for people with Myalgic Encephalomyelitis (ME). 

Where services, resources and welfare entitlements are unavailable, inaccessible, or under threat of being taken away, ME Advocates Ireland (MEAI) aims to highlight these inadequacies in the hope that the situation is improved in favour of the person with M.E. associated illness and disabilities. 

We have responded to the recently published government Green Paper on Disability Reform with our submission by email on behalf of members of the M.E. community in Ireland.
We think that the Goverment's proposal is a reductive, regressive, brutal way to frame the lived experience and reality of life for our disabled citizens, and vehemently oppose the proposal by the Irish Government to categorize disabled people for the purposes of allocating social welfare payments. Please see our reasons as outlined in our submission.



Our completed submission is available here .




The full email details re the submission made by ME Advocates Ireland (MEAI) on 07/11/23 including the response from Government and any other updates on the matter are at the bottom of this page.



Continue below for sample submissions by us and others.








Saturday 21 October 2023

Useful Schemes for People with M.E. Associated Disabilities in Ireland

 









Invisible Disabilities    

According to Hidden Disabilities, 1 in 5 people across Ireland live with some form of disability, and 80% of these are non-visible, which is just under one million people who are living with a non-visible disability. Here are some schemes which may be useful to anyone with a disability.



DISABLED PERSONS PARKING PERMIT

The Irish Wheelchair Association is the country’s biggest provider of disabled parking permits.
Their online service allows first-time applicants to apply for a parking permit application form, and existing customers to renew their parking permits online.
This is a scheme which is now open to many disabilities including some types of invisible disabilities, depending on your condition and the eligibility criteria.
Although Myalgic Encephalomyelitis is not considered as one of the types of disabilities the IWA considers, physical disabilities are listed by them...Myalgic Encephalomyelitis is an illness associated with physical disabilities so it is your physical disabilities that will be assessed.
To find out more information and to apply for the scheme visit:
If you are unsure about any aspect of the process, you can read the following guide:



DISABILITY ALLOWANCE

Disability Allowance (DA) is a weekly allowance paid to people with a disability. You can get DA from 16 years of age. You can get Disability Allowance even if you are in school. This is a social welfare payment from the Irish Government for people who have a permanent disability that prevents them from working in Ireland due to their condition. For more information visit:
Or
You can access the Disability Allowance Application Form via the links above.
MEAI's advice re qualifying criteria and more about applying and appeal processes:



DARE SCHEME

The Disability Access Route to Education is for any student sitting their leaving certificate with a disability, illness or condition which has a significant impact on their education.
DARE is a third level alternative admissions scheme for school-leavers under the age of 23 as of 1 January 2024, whose disabilities have had a negative impact on their second level education.
A disabled person can apply for this scheme to reduce points for college courses. The scheme ensures that everyone has an equal chance to progress into higher education.
To be eligible for DARE thestudent must meet both the DARE Educational Impact criteria and DARE Evidence of Disability criteria.
Although Myalgic Encephalomyelitis is not considered as one of the types of disabilities DARE considers, physical disabilities are listed...Myalgic Encephalomyelitis is an illness associated with physical disabilities.
For more information, visit https://accesscollege.ie/dare



SUNFLOWER LANYARD SCHEME

This is a scheme that originated from Gatwick Airport, on how to identify someone with an invisible disability when using their disability services. It has now grown and expanded to the UK and Ireland and can be used in shops, services and transport.
More information and helpful tips on how to obtain a Myalgic Encephalomyelitis sunflower lanyard here
To find out more or to get your own sunflower lanyard visit www.hiddendisabilitiesstore.com, then choose your country by hitting the flag in top right corner of the page.



SUNFLOWER PARKING SCHEME

This scheme was piloted by Waterford County Council and was met with great excitement and praise. Hopefully the scheme will be rolled out across Ireland. Waterford City and County Council installed two Hidden Disability Car Parking Spaces in Scanlan’s Yard in Dungarvan, Co. Waterford.
The car parking spaces, introduced in September 2021, are easily identified with a bright yellow sunflower on a green background, see images in comments.
As not all disabilities are visible, or immediately obvious, the car parking spaces are in a safe location, not immediately located beside the road and are the same dimensions as a Wheelchair accessible parking space.
Anyone with a hidden disability has the right to park in the Sunflower space - there is no requirement to display a Sunflower badge, sign or disc on the vehicle. Users of the Sunflower parking space do not need to wear a Sunflower lanyard or any other product to indicate that they have a hidden disability.
Some of the users may not qualify for a Blue Badge, so these courtesy parking spaces provide a safe and accessible place to park. The hidden disability spaces require paid parking, with the Pay and Display ticket machine located close to these spaces.






More Supports


MEDICAL CARD


The Republic of Ireland provide medical cards which allow people with low levels of income or people with profound illness or disability have free access to healthcare services and medications. To check your eligibility please log onto the HSE website: https://www2.hse.ie/ser.../schemes-allowances/medical-cards/

For more information, advice and qualifying criteria on how to apply for a medical see our webpage here: https://meadvocatesireland.blogspot.com/.../day-23...




GP Visit Card 


Income limits for means tested GP Visit Cards have recently increased for a second time this year. 

More people now qualify for a GP Visit Card; if you qualify for a GP Visit Card, you will not have to pay to see your doctor. 

The quickest and easiest way to apply is online at hse.ie/gpvisitcards where you can find out more information, more here




Further Supports















Myalgic Encephalomyelitis (ME) is classified as a neurological illness since 1969 by the World Health Organisation (WHO) ICD G93.3



Myalgic Encephalomyelitis (ME) Classifications:

  • WHO Classification ICD 10 G93.3 classified as a Neurological disorder

  • WHO Classification ICD 11 8E49 classified as a Neurological disorder 

  • SNOMED Classification SCTID: 118940003 classified as a disorder of the nervous system 

  • NASS (HRB) G93.3











Disclaimer: The information in this post is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the post or the information, products, services, etc contained in the post for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The suitability of any solution is totally dependent on the individual. It is strongly recommended to seek professional advice and assistance in some instances. 




All rea

Wednesday 4 October 2023

Essential Care Around Malnutrition in Severe Myalgic Encephalomyelitis (ME)











"This group of patients just don’t exist in the consciousness and experience of those from whom they need knowledgeable, guided & appropriate care." 






Malnutrition in Severe ME



One often overlooked but crucial issue that significantly impacts the lives of individuals with severe Myalgic Encephalomyelitis (ME) is malnutrition. Patients with very severe ME can experience difficulty maintaining their nutrition and hydration. In the most severe cases it is not uncommon. 

The most common reason for malnutrition in a severe ME patient is ME associated debility. There are a variety of other reasons which we will discuss below.

This post contains important and relevant information to be shared with patients' families and carers and more importantly with the doctors in a hospital where you or a person in your care is being refused treatment for malnutrition as a result of having severe ME, or where the patient is not being treated appropriately. 

The focus of this post is on overcoming the challenging aspect of accessing appropriate nutritional support for individuals with severe Myalgic Encephalomyelitis (ME). When we say 'severe' we refer to people with either severe, very severe or profoundly severe ME.


Wednesday 13 September 2023

Our Pre-Budget 2024 Submission

 








Time for Action - Invest in People with Disabilities



Pre-Budget 2024 Submission





We have completed a Pre-Budget 2024 submission and emailed it to Government. We tried to include as much as we can with regards to our knowledge of government plans and strategies, and with regards to issues which have been reported to us through feedback via various ways, e.g., survey feedback and social media platforms.



Please see our Pre-Budget 2024 Submission here











Advancing Disability Rights Progressing People’s Potential






Further Information


Our 2023 Survey report re the ME community's experiences with Social Welfare here


Submission to the Joint Committee on Disability Matters in November 2020 here







Thursday 31 August 2023

Appeals, Complaints & Other Issues (Ireland only)











Are you unhappy about a welfare payment you received, or were you denied a payment you think you were entitled to?

If you are unhappy about a payment you have received, or if you feel that you have been unfairly treated when claiming your entitlements, you can make an appeal. 
You can get help to make an appeal from your local Citizens Information, just click on the link and choose your county to view the centres in your area Citizens Information CentreYou can also call the Citizens Information Phone Service on 0818 07 4000, Monday to Friday, 9am-8pm.




Appeals


Welfare Appeals


If you think you have been wrongly refused a social welfare payment or receive a lower payment than expected you can appeal this decision to The Social Welfare Appeals Office
You can also appeal if you are unhappy about any decision of a social welfare Deciding Officer or Designated Person (in the case of the Supplementary Welfare Allowance Scheme). You must appeal within 21 days of getting the decision on your claim.




Appeals re Illness Benefit


If you think you have been wrongly refused Illness Benefit, you can appeal the decision to the Social Welfare Appeals Office. You should appeal within 21 days of getting the decision.
 
Where to appeal

Illness Benefit
Department of Employment Affairs & Social Protection
P.O. Box 1650
Dublin 1
Ireland
 
Tel: (01) 704 3300 or 0818 928 400

Homepage:

Email: illnessbenefit@welfare.ie

 


 

Appeals re Invalidity Pension/Disability Allowance/other payments


If you think you have been wrongly refused Invalidity Pension/Disability Allowance/other payment or you are unhappy about a decision of a Deciding Officer, you can appeal this decision, more here.








Are you unhappy with a public service you received or were you denied a service you think you were entitled to?

If you are unhappy about a service you have received, or if you feel that you have been unfairly treated when claiming your entitlements, you can make a complaint or an appeal. If you would like to make a complaint, here are some suggestions that may help:
  • tell the public service provider you are unhappy with the service and explain why
  • tell them what happened and what you think should have happened instead



Making a complaint if you are unhappy with the public service provider’s response


You could: 
  • ask the service provider how you can make a complaint about that response
  • ask for the name of the person you should complain to
  • be very clear in describing what you think has gone wrong
  • tell them what you want them to do to make things right
  • ask for help to make your complaint if you have a disability or if you have a difficulty with writing





Complaints about Public Health Services (HSE)


For complaints about public health services you can use the HSE complaints process. 

There is a HSE complaints system for anyone using:
  • Public health or social care services provided by the HSE
  • Service providers who provide health or social care services on behalf of the HSE



HSE Your Service Your Say (YSYS)


Use the HSE's Your Service Your Say (YSYS) feedback and complaint service if you wish to make a complaint or bring an issue to the attention of the HSE. 

The YSYS process is a legal one, set in law which the HSE ‘has’ to follow, though practice is mixed across the country.

The HSE YSYS process is the HSE's process to listen and respond to your feedback about their services. 
Your feedback might be a comment, compliment or complaint.

There are many ways you can tell the HSE about your experience, please see your choices below:




- Fill in the online form below that applies to you: 
 

 


- Send an email to HSE at yoursay@hse.ie




- Fill out the paper feedback form and put it in the feedback box at at one of the HSE service locations or give it to a member of staff.




- Send a letter to the service or a completed feedback form to the HSE service you want to give feedback on, e.g.,  a hospital, or primary care centre. An HSE staff member can give you the contact details.  
 

To send your letter or form:

    • use the feedback box at one of the HSE service locations or
    • give it to a member of staff or
    • ask a staff member for the right postal address for that service or
    • post it to HSE Your Service Your Say, Oak House, Limetree Avenue, Millennium Park, Naas, Co. Kildare, W91 KDCT



 By Phone
    • Call HSE on 1890 424 555 from 9am to 5pm Monday to Friday. Call 045 880 429 from a mobile.
    • Freephone HSELive on 1800 700 700 from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday.
    • From outside of Ireland, phone +353 1 240 8787.


Through a Complaints Officer
There are complaints officers across the HSE. A member of staff at one of the HSE service locations can give you the contact details of the complaints officer for the service you want to complain about. 
If you are unable to contact the Complaints Officer listed for your area or you are unsure who to speak to about your feedback, please contact the office of the general manager for the service you are using and a staff member will tell you who you may discuss your concerns with, see list below:

 











If you're not able to give feedback yourself, ask a relative, carer or advocate to do this for you. As mentioned before you can get help to make a complaint or an appeal from your local Citizens Information office, just click on the link and choose your county to view the centres in your area Citizens Information Centre 

You can also call the Citizens Information Phone Service on 0818 07 4000, Monday to Friday, 9am-8pm.








Information about Making a Complaint


What should happen when making a complaint through any complaint process option mentioned above i.e., the Your Service Your Say process 


You may have had a poor experience and told a member of staff or the person providing your home care, for example, by phone or in person.

If they cannot help within 48 hours they should ask you if you want to have your complaint looked at by a complaints officer. They can send your complaint to them for you. 
To express concern about your experience a complaint is best put in to yoursay@hse.ie and it will be sent to the relevant hospital or service.

The Your Service Your Say process is a legal one, set in law which the HSE ‘has’ to follow, though practice is mixed across the country.


(Stage 1) When sending a complaint via the Your Service Your Say process, whether by email or letter, or any of the other options listed above -
 
(a) Include facts, facts are more important than opinions, so stick to the facts  
 
(b) Describe what happened and when it happened, if it made you feel uncomfortable, what made it feel ‘not ok’ to you. 
 
(c) Describe who was involved. 
 
(d) Explain what your concerns are. 
 
(e) Mention if you have done anything to resolve this matter, if you have already tried to sort it out, describe what you have done so far. 
 
(f) Explain why you are unhappy and what you would like done to fix the problem. 
  
(g) Include any evidence you have, for example, reference numbers, copies of correspondence or relevant documents and anything that helps explain what happened. 
 
 
 (i) Give them your contact details and a mobile number if possible. If you have a carer or an advocate you could give their number and a consent note to say that you are happy for them to represent you in all matters relating to your complaint.

 

  • NB:  
  • Never make offensive remarks about the people you have been dealing with
  • Don’t include any personal views unless you have evidence to support them

 


If it is a letter you are writing you should begin with your own name, address and date. It should be at the top of the page and could be to the top right, top left or in the middle, depending on what style you prefer.
The name of the person you are writing to
Their job title
The name and address of the public service provider [where the person works]



Sample Letter

Dear [name of the person you are writing to],

I would like to complain about…

In this part of your letter,

  • explain clearly what happened, when it happened and what you have done to try to sort things out
  • explain why you are unhappy with the service and what you would like done to fix the problem
  • provide enough background information to explain the situation
  • include information and details such as reference numbers, photographs and copies of letters or emails you have sent
  • ask them to contact you by a reasonable, specific date – tell them if you would prefer to be contacted by phone, email or letter – and make sure you include your contact details or those of your carer or advocate (if you are unable to write yourself or unable to deal with any communications regarding the complaint and have a carer or advocate)
  • if the person you are writing to is not someone who can sort out the problem, ask them to explain why they can’t help and whether there is someone else you can complain to
Yours sincerely,
Put your name and phone or email contact details here or those of your carer or advocate


(Stage 2) The Your Service Your Say system should forward your complaint to the relevant area and a complaint officer should be assigned to your complaint.

(Stage 3) If you made a written complaint, Your Service Your Say will let you know that they have received your complaint within 5 working days. The Complaint Officer may contact you within five working days or you ‘should’ receive a formal communication by email or letter within five working days telling you the name of the complaint officer, the issues you have raised and the completion date.

(Stage 4) Then Your Service Your Say will look into your complaint and respond to you within 30 working days.
They may contact you to ask for more time, if needed and keep you updated every 20 working days after that.
They might call or ask to meet you to hear more about your complaint.

Within thirty days of the report, the ‘accountable officer’, that’s the person responsible for the service should write and tell you that they have accepted the recommendations and if they’re not accepting them, why not.
They should also offer ‘redress’ - an apology, reassurance that this will be put right - for you and others.

(Stage 5) The response should have findings and recommendations. When you get the response, it should tell you about your right to have a Review or to go to the Ombudsman.


(Stage 6) If you are not happy with the outcome of your complaint, you can ask for an internal review by the HSE. You can also ask for an external review from the Ombudsman or the Ombudsman for Children. These are the options if you think:

- they haven’t addressed all the issues you raised in your complaint
- you think they haven’t looked at all the evidence or have ‘got it wrong’
- they haven’t followed the process as described above from 1 to 5 and didn’t give you a chance to ‘tell your story’


(Stage 7) Internal or External Review


Internal Review

If you are not happy with the recommendations in the report following your complaint process, you can ask for an internal review. You will find out how to do this in the letter you get with your report. In an internal review HSE look back over the recommendations they made. They will do this within 20 working days or let you know if they need more time. 



External Review (public bodies & disability services)

If writing to complain does not work you can ask for an external independent review through the Ombudsman. 

The Ombudsman can investigate complaints about public bodies. 
Under the Disability Act 2005, the Ombudsman also has a role in investigating complaints about accessibility to public services. 

The Ombudsman can examine complaints about most public service providers including government departments, local authorities, the HSE and public hospitals, and publicly funded third-level education bodies. 

The Ombudsman cannot handle complaints about organisations such as An Garda Síochána, the ESB and financial services or pensions providers.
If you are not sure whether they can help, please contact them.

You can also visit their website for information on service providers within and outside their remit.

 
Please see more information via one of the links below:









Assessment of Need

There is a separate complaints process if you wish to make a complaint about an Assessment of Need








Quality & Patient Safety (QPS) 

(when there’s a clinical element to your complaint

A complaint with a clinical element will be dealt with by the Quality and Patient Safety (QPS) staff.

You can include the effect of that Consultant/Dr on you, their attitude, did they give you the information you needed to give informed consent, did the Dr appear to have the knowledge of the illness, did you feel there was care, compassion and that you could trust them, did you feel respected, were you treated with dignity can all go under a complaint.

The HSE YSYS complaints system is a legal one, set in law which the HSE ‘has’ to follow, though practice is mixed across the country. The clinical judgement piece relies on the Open Disclosure policy and the Incident Management Framework, but the QPS staff should engage and listen to you and address any concerns about clinical judgement.







Further Supports


Patient Advocacy Service (PAS)


If you want to make a complaint about your experience in a public hospital or nursing home, the Patient Advocacy Service (PAS) can provide you with information and support. 

The Patient Advocacy Service providers are an independent, free and confidential service that can help you make a complaint about the care you received in a public acute hospital, HSE-operated nursing home or private nursing home.

Please see more about PAS here


Contact PAS

Monday to Friday, 10am - 4pm
Phone: 0818 293003 
Address: Level 3 Rear Unit, Marshalsea Court, Merchant's Quay, Dublin D08 AEY8
Email: info@patientadvocacyservice.ie 








National Advocacy Service (NAS)


The National Advocacy Service (NAS) is an organisation which helps adults with disabilities. If you have a disability, like a physical or intellectual disability, one of the NAS staff could help you with an issue you are having.

NAS provides a free and confidential advocacy service to adults with a disability, aged 18 years and over.

NAS has a particular remit to work with people with disabilities who are in vulnerable situations, such as people who are isolated from their community of choice or mainstream society, may communicate differently and who have limited formal or natural supports.

Please see more about NAS here


Contact NAS

Phone:  01 5200863 
 
AddressNational Office, Level 3 Rear Unit,Marshalsea Court, Merchant's Quay, Dublin 8, D08 AEY8 
 

 








SAGE Advocacy


Sage Advocacy acts on behalf of older people who need support in fulfilling their wish to remain living in their own homes and communities. 

You can get in touch with SAGE if you are having difficulty in securing the care and support needed to remain at home/return home from another place of care; 

or if there are hard-to-resolve issues with your housing that affect your ability to stay there; 

or if conflict or controlling behaviour is pushing you out or making life at home miserable. 


Sage Advocacy supports people who are having difficulty with the process of obtaining nursing home care; people who are having issues with their nursing home or for whom there is a safeguarding concern; and people who have decided to leave their nursing home to move home (or to another place of care). 

Sage Advocacy can also provide information and guidance if you are having difficulty with your personal affairs or in dealing with the systems of public provision.

Sage Advocacy ensures that a person’s voice is heard, that their wishes are taken into account and that they are assisted, in whatever ways necessary, to be involved in decisions that affect them. Sage’s work is independent of family members, service providers and systems interests. They are publicly funded and while they collaborate where possible, they challenge where necessary.

Please see more about Sage Advocacy here



Contact Sage Advocacy

 Address: 24-26 Upper Ormond Quay, Dublin D07 DAV9









The Confidential Recipient


You can report a concern to the Office of the Confidential Recipient.
The confidential recipient is a person appointed by the HSE, however, they are independent of the HSE.
This means they can act as a voice for vulnerable older people and people with a disability when a complaint is made.
You can report a concern to the Office of the Confidential Recipient if you are:
  • a person who uses these services and you need confidential help and advice
  • a neighbour, family member, friend
  • any member of the public
  • working at a HSE-funded service


Types of Concern
The Office of the Confidential Recipient deals with concerns about:
  • abuse
  • negligence
  • mistreatment
  • low quality of care
For example, if a person is physically abused, threatened, not fed enough of the right foods, is kept to their room or not allowed to move around (being confined).
Concerns may also be about denial of dignity, or someone not having control over their daily life or choices. You can also report concerns about abuse of power or a culture of oppression.

What the Office of the Confidential Recipient Does
They will:
  • listen to you and hear your concerns
  • keep your identity anonymous if you prefer
  • support you and send your concern to the right place
  • make sure a senior person looks into your concern within 15 working days

Contact the Confidential Recipient
There are 4 ways to contact the Office of the Confidential Recipient:
Online: Complete the enquiry form
Phone: Freephone: 1800 949 494  Office phone: 087 188 0523  Confidential recipient phone: 087 665 7269 Monday to Friday, 9am to 5pm
Email: General queries: cr.office@crhealth.ie  Confidential Recipient: grainne.cunningham@crhealth.ie
Post: Gráinne Cunningham O’Brien, Confidential Recipient, Office of the Confidential Recipient, Merlin Park University Hospital, Block B, Old Dublin Road, Galway, H91 N973


More re the Confidential Recipient here












Are you unhappy with another service you received or were you denied a service you think you were entitled to? 

Here is information about services that are not public or part of the HSE




If you want to make a complaint about a service that is not part of the HSE, contact the service directly.

This includes:

  • voluntary service providers
  • private service providers
  • services that get HSE funding

For example:

  • GPs
  • dentists
  • private nursing homes
  • voluntary hospitals
  • day services
  • other health and social care services

They will investigate your complaint, you can ask them about their complaints policy and process.





Private Health Services

If you are making a complaint about a private health service, you can complain directly to the private service provider or contact the regulating body. You usually can’t complain to the HSE or to the Ombudsman or the Ombudsman for Children about private health services.





Private Hospitals Complaint


Private hospitals also have complaint systems though only those funded by the HSE are subject to a complaint process based in law and can be taken to the Ombudsman.
Children’s Hospital Ireland receives funding from the HSE, so their complaint process is required to follow the YSYS process with access to the Ombudsman if needed.






Insurance Companies 

e.g., with regards to private salary protection

If you are a policy owner, or insured person, and are not satisfied in any way with your policy, or with any request to do an assessment that you are unable to do, or with the outcome of an assessment, you could contact the insurers customer services team or the broker if they are the ones communicating with you. They should send you a detailed response in writing.

If they are unable to satisfy your complaint, you may have recourse to the Financial Services and Pensions Ombudsman (FSPO). Details of the services provided by the FSPO here: 



Contact the FSPO
Financial Services and Pensions Ombudsman Lincoln House Lincoln Place Dublin 2 D02 VH29

Telephone: (01) 567 7000 
Email: info@fspo.ie 
Website: www.fspo.ie








Other Support We Have Come Across 


(but don’t have any feedback about)


The Disability Legal Information Clinic


The Disability Legal Information Clinic is run by the Centre for Disability Law and Policy in NUI Galway provides free, accessible, confidential legal information on disability related legal issues and is available right across Ireland for disabled people, their families and supporters. The clinic is staffed by law student volunteers who are supervised by a member of the CDLP team and a qualified legal practitioner. In the past the clinic has dealt with issues in relation to housing, education, employment, discrimination and access to supports or services. To find out more about the clinics work visit the website here

You can contact the Disability Legal Information Clinic if you have any questions or would like to arrange an appointment.



Contact the Disability Legal Information Clinic

Emai: dlic@nuigalway.ie





Most of the supports we have included above are free, others are free and independent advocacy services. 










Myalgic Encephalomyelitis (ME) is classified as a neurological illness since 1969 by the World Health Organisation (WHO) ICD G93.3



Myalgic Encephalomyelitis (ME) Classifications:

  • WHO Classification ICD 10 G93.3 classified as a Neurological disorder

  • WHO Classification ICD 11 8E49 classified as a Neurological disorder 

  • SNOMED Classification SCTID: 118940003 classified as a disorder of the nervous system 

  • NASS (HRB) G93.3







Your Feedback is Important to Us



We value your voice and always aim to include your thoughts and opinions in the conversations we have and the information we share, anonymously. If you would like to share any feedback about any of the complaints/appeals processes mentioned above that you have experienced with a view to supporting others and helping us to improve on or to add to the information we share please contact us with your feedback to:

 info@meadvocatesireland.com










Thank you for your support. 













Disclaimer: The information in this post is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the post or the information, products, services, etc contained in the post for any purpose. Any reliance you place on such information is therefore strictly at your own risk.The suitability of any solution is totally dependent on the individual. It is strongly recommended to seek professional advice and assistance through other avenues, depending on your query or need for support, for example, via Citizens Information, Your Local HSE Office, Revenue or other.